Benyon, D., P. Hansen and N. Webb. Evaluating Human-Computer Conversation in Companions, in Proceedings of the 4th International Workshop on Human-Computer Conversation, Bellagio, Italy, October 2008.
Annotation
The AMITIES System: Data-Driven Techniques for Automated Dialogue
Hardy, H., A Biermann, R. Bryce Inouye, A. McKenzie, T. Strzalkowski, C. Ursu, N. Webb and M. Wu. The AMITIES System: Data-Driven Techniques for Automated Dialogue, in Speech Communication 48 (3-4), pages 354-373 . Elsevier. 2006.
Human Dialogue Modelling Using Annotated Corpora
Wilks, Y., N. Webb, A. Setzer, M. Hepple, R. Catizone. Human Dialogue Modelling Using Annotated Corpora, in proceedings of the 4th International Conference on Language Resources and Evaluation (LREC2004), Lisbon, Portugal. 2004.
Human dialogue modelling using machine learning
Wilks, Y., N. Webb, A. Setzer, M. Hepple, R. Catizone. Human dialogue modelling using machine learning, in Nicolas Nicolov, Kalina Bontcheva, Galia Angelova, Ruslan Mitkov (eds.) Recent Advances in Natural Language Processing III, Sel. papers from RANLP. 2003.
Multi-layer Dialogue Annotation for Automated Multilingual Customer Service
Hardy, H., K. Baker, L. Devillers, L. Lamel, S. Rosset, T. Strzalkowski, C. Ursu and N. Webb. Multi-layer Dialogue Annotation for Automated Multilingual Customer Service, in Proceedings of the ISLE Workshop on Dialogue Tagging for Multi-Modal Human Computer Interaction, Edinburgh, December 2002.
Nick Webb 