Benyon, D., P. Hansen and N. Webb. Evaluating Human-Computer Conversation in Companions, in Proceedings of the 4th International Workshop on Human-Computer Conversation, Bellagio, Italy, October 2008.
Evaluation
Log Analysis for Adaptive Dialogue-Driven Search
Kruschwitz, U, N. Webb and R. Sutcliffe. Log Analysis for Adaptive Dialogue-Driven Search, in Jansen, Spink and Taksa (eds.), September 2008.
Evaluating a Natural Language Dialogue System: Results and Experiences
Webb, N., A. De Roeck, U. Kruschwitz, P. Scott, S. Steel, R. Turner. Evaluating a Natural Language Dialogue System: Results and Experiences, in Proceedings of the Workshop on From Spoken Dialogue to Full Natural Interactive Dialogue: Theory, Empirical Analysis and Evaluation (at the 2nd International Conference on Language Resources and Evaluation LREC2000), Athens, Greece, May 2000.
Nick Webb 